1. How to ask for deletion
You can ask us to delete the personal data we hold about you at any time. Send an email to [email protected] with the subject “Data deletion request” and include:
- the phone number you used to talk to the virtual assistant, with country code;
- the name of the company you were talking to, if you know it.
Do not send passwords, card numbers or identity document numbers.
2. What happens next
- We may ask you to confirm that the phone number is yours before acting.
- We reply within 15 days of the request.
- We delete or anonymize the conversation data linked to that number, except what we must keep by law or to defend legal claims. We tell you what was kept and why.
- If we handle the data on behalf of a client company, we may forward your request to it, and we tell you when we do.
3. Stop receiving messages
To stop receiving messages without deleting your data, reply “stop” or “exit” to any message. We record the request and stop sending to that number.
4. More information
See our Privacy Policy for how data is handled and for your other rights. Translations are provided for convenience; if they differ, the English version prevails.